What information do we collect about you?
We collect information about you when you register with us, attend a treatment, or take a class. As part of this, we also collect information when you voluntarily complete energy surveys, provide feedback, or participate in events.
Why do we collect this information?
The Data Protection Law says that Sun Kyeong is allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:
- When it is in our legitimate interest, or
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we have detailed what it is below:
What we use your personal information for |
Our reasons |
Our legitimate interests |
|
To carry out marketing activities through an e-newsletter keeping you informed of offers, recipes, class times, talks, introductory workshops, etc. |
Consent |
N/A |
|
Keeping you informed of your booking details classes and treatments, confirmations, changes to times |
Legitimate interest |
Being efficient about how we fulfil our appointments |
|
Keeping you informed of centre opening hours and timetable |
Legitimate interest |
Being efficient about how we fulfil our appointments |
|
Keeping you informed of fundraising events |
Consent |
N/A |
|
Fulfilling membership obligations e.g. invitations to member workshops, member talks and volunteering opportunities for members. |
Legitimate interest |
Complying with membership requirements |
|
Keeping up to date health information |
Legitimate interest |
Providing the appropriate treatment |
How will we use the information?
We collect information about you to process your bookings and manage your treatments and/or classes and if you agree to email you about other products and services we think may be of interest to you.
Sun Kyeong will not share your information for marketing purposes with third party companies other than for transactional processing.
Your name and contact details
How we use your name & contact details |
Why? |
|
Confirm appointments and classes |
We’ve got to do this to perform our contract with you |
|
Send you service messages by text, e-mail or by phone |
We’ve got to do this to perform our contract with you |
|
Sending you information by email, SMS, or post, about treatments, classes and services |
To keep you up to date. We only send this with your permission |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Sun Kyeong – unfortunate, but absolutely essential |
Your date of birth information
How we use your date of birth information |
Why? |
|
Assess general health |
To understand general health, stress and energy levels to provide the most appropriate treatment7 |
Your occupation information
How we use your occupation information |
Why? |
|
To provide the best treatment for your needs |
To understand the root of your stress levels and assess energy levels to provide the most appropriate treatment |
Your general health information
How we use your general health information |
Why? |
|
To provide the best treatment for your needs |
To understand your general health and to be able to provide the most appropriate treatment. To provide necessary follow up treatments. |
Your immediate family information
How we use your immediate family information |
Why? |
|
Applicable only for Ancestor Healing programme |
To tailor and Ancestor Healing programme appropriate for you. |
Your payment information
(Card number, expiry date, security/CVV code). We don’t store these details.
How we use your payment information |
Why? |
|
Take payment, give refunds, process vouchers, keep a record of deposits |
We’ve got to do this to perform our contract with you |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Sun Kyeong |
Your contact history with us
What you’ve said to us — for example, during treatments, in classes, over the phone
How we use your contact history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you, so you receive the best service from us |
|
Tailor treatments, classes and training |
Adapting treatments, classes and training to your needs and motivations |
Purchase and attendance history
How we use your purchase and attendance history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want. |
|
Finding out which centre, exhibition you attended |
To ensure you are provided with options within close proximity |
|
Payment record |
We need to know you have paid to be able to approve your membership and provide you with your membership benefits |
Marketing
We would like to send you information about our services by email that may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you If you no longer wish to be contacted for marketing purposes, please click here or email [email protected]
How long do we keep hold of your information
We hold on to your information for as long as is needed to be able to provide the services to you, or for as long as is necessary to provide trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
You have many rights concerning your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can also do through ‘unsubscribe’options, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
If you would like a copy of some or all of your personal information, please email [email protected] or write to us at the following address:
Sun Kyeong
547 Eglinton Avenue East
Toronto
Ontario
Canada
M4P 1N7
We may make a small charge for this service.
Other websites
Should our website contain links to other websites, this privacy policy only applies to our website so when you link to other websites you should read their own privacy policies
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 26 January 2022.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Address:
Sun Kyeong
547 Eglinton Avenue East
Toronto
Ontario
Canada
M4P 1N7
